At Tropical Coco Indonesia, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep it secure when you visit our website.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information in the following ways.
Information You Provide
When you contact us through our inquiry or contact forms, we may collect:
- Full name
- Company name
- Email address
- Phone number
- Country
- Product inquiry details
- Any additional information you choose to provide
This information is collected only to respond to your inquiries, provide quotations, and communicate regarding our products and services.
Website Analytics
We collect non-personal website usage information to better understand how visitors interact with our website.
This information may include:
- Pages visited
- Time spent on pages
- Device type
- Browser type
- Operating system
- Referring website
- General geographic location
- IP address (processed for analytics purposes)
Analytics data is used only to improve website performance, user experience, and content quality.
How We Use Your Information
The information we collect may be used to:
- Respond to inquiries and quotation requests
- Provide information about our products and services
- Improve website functionality and user experience
- Analyze website traffic and visitor behavior
- Maintain website security
- Comply with applicable legal obligations
We do not sell, rent, or trade your personal information to third parties.
Data Protection
We implement reasonable technical and organizational measures to protect the information submitted through our website against unauthorized access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Third-Party Services
We may use trusted third-party analytics providers to help us understand website performance.
These service providers process information solely for analytical purposes and in accordance with their own privacy policies.
International Visitors
As an international supplier of coconut products, our website may be accessed from countries outside Indonesia.
By using this website and submitting your information, you understand that your data may be processed in Indonesia or other jurisdictions where our service providers operate, subject to applicable data protection laws.
Data Retention
We retain personal information only for as long as necessary to:
- Respond to inquiries
- Maintain business communications
- Fulfill legal or contractual obligations
- Improve customer service
Information that is no longer required will be securely deleted or anonymized where appropriate.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain data processing activities
- Withdraw consent where applicable
To exercise any of these rights, please contact us using the information provided below.
Cookies
Tropical Coco Indonesia does not use cookies to collect personal information from visitors.
Children’s Privacy
Our website is intended for business purposes and is not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.
Any updates will be posted on this page together with the revised effective date.
Contact Us
If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us through the Contact page on our website.
We will make reasonable efforts to respond to your inquiry as soon as possible.